Health, Latest News | Posted: Monday, September 21st, 2020 at 11:26 am | return to news

Only call 999 in a serious emergency urges SWAFT

The local ambulance service has seen a surge in demand with a spike in 999 calls.

Will Warrender says SWAFT has seen a spike in 999 calls
Will Warrender says SWAFT has seen a spike in 999 calls

Consequently the chief executive of South Western Ambulance Service NHS Foundation Trust (SWASFT) is urging people only to call 999 in a serious emergency.

In the seven days from 11 to 17 September the trust managed 20,154 incidents, with 2,900 a day on the Saturday and Sunday, which was as busy as a typical New Year’s Eve.

Will Warrender, SWASFT CEO, said, “Our people are working incredibly hard to keep you all safe, as we deal with incredibly high activity levels across the region.

“We have been responding to more than 200 additional incidents a day, which is putting substantial pressure on our resources.

“We are reviewing our resources to ensure we can continue responding to patients safely and effectively.

“We will always be there for the patients who need us, but we must ensure we can speak to and treat those with the most life-threatening injuries and illnesses first.

“Please help us to help you by only calling 999 in a genuine, life threatening emergency to ensure we can continue delivering care for those who need us.”

You should always call 999 if someone has stopped breathing, has severe chest pain, is choking, may be having a stroke, has serious blood loss, or is unconscious.

The main symptoms of coronavirus (COVID-19) are a high temperature, a new, continuous cough and a loss or change to your sense of smell or taste.

If you have any of these symptoms, try to get a test as soon as possible and stay at home until you get the result.

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